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Order Refunds
Should you need to cancel your order, money will be refunded only if notice is received by Greenteeth® 24 hours prior to the scheduled despatch date. We are unable to cancel orders that are already prepared and are with our courier , or in the post for delivery . In that case the goods will need to be returned to Greenteeth® in new, unused condition within 14 days of shipment and we will refund the value of the goods less a 15% re-stocking fee. Courier, post and shipping fees for the goods to be sent to you and/or returned to Greenteeth® will not be refunded.
Product Returns
Any product you feel may not have passed our quality standards can be returned to www.greenteeth.com.au for replacement. Please include a description of why the product is being returned with proof of purchase. We will accept unused parts for return or exchange for up to 30 days from the date of purchase with proof of purchase included with the return.
Delivery Fulfilment
If there are no delivery instructions advised, your order will be left at your front door if no one is home and we take no responsibility for missing orders once delivered. Where there are no instructions and there is no place deemed appropriate to leave the order, it will be returned to the warehouse and await collection at your own arrangement. If you request that the order is redelivered by Greenteeth® on the next available delivery day to your area, an additional delivery fee will be incurred.
We appreciate you business, and Thank You for joining the Green Team!
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